Cancellations
Deadline for cancelling a reservation are as follows:
If payment is made and the customer, due to outside circumstances, cannot make the trip, the reservation can be postponed, without penalty charges, and can be rescheduled at a later date. No changes can be made to the original reservation upon rescheduling.
Deadlines for cancellation with refund: One (15) days prior to the date of your tour
Last Minute Cancelations
Full payments or deposits will not be reimbursed for last minute cancellations by either direct customers or travel agencies.
No Show
In the event of a No-Show by either a Direct Customer or Travel Agency, no refund shall be given.
In case of fortuitous events or Acts of God, management will assess the situation and decide upon a course of action. If a reimbursement or discount is agreed upon, the amount will return within the time specified by management. The Direct Customer or Travel Agency is responsible for all/any banks charge that may apply to the transaction.